Shipping, Billing and Returns/Exchanges Policy
Shipping Policy
Most orders are shipped in accordance with the subscription agreement. All orders are shipped via USPS or UPS or comparable carrier. Processing time of your order can vary from 1-3 business days depending on product availability, or in some cases, up to 2-3 weeks or longer if product is on backorder. Orders shipped by ground service average 4-10 business days from date of order to reach its destination however we cannot make any guarantees about when you will actually receive an order. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. UPS will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.
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Billing Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through an encryption process to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.
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Return Policy
All orders are nonrefundable. Damaged or defective product may be exchanged for a replacement.
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Contacting Us
If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 1-419-991-1223 during office hours (9am - 5pm EST).
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Our mailing address is:
709 N. Cable Rd., Ste. A
Lima, OH 45805
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